Returns

At Suiteshine, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer the following return policy:

Return Window
You have 30 days from the date of delivery to return your item(s) for a full refund.

Eligibility for Returns
Items must be in their original condition, unworn, and unwashed.
All tags must be attached.
Final sale items, clearance items, and gift cards are non-returnable.

How to Initiate a Return
Contact Us: Please email us at server@suiteshine.com to initiate the return process.
Return Authorization: You will receive a Return Authorization (RA) number, which must be included with your return.
Pack Your Items: Securely pack the item(s) in their original packaging, including the RA number.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part.
We recommend using a trackable shipping service or purchasing shipping insurance for items over £75, as we cannot guarantee receipt of your returned item.

Refund Process
Once we receive your return, we will inspect the item(s) and process your refund within 5-7 business days.
The refund will be credited back to your original payment method.

Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Contact Us
If you have any questions about our returns policy, please reach out to us:
Email: server@suiteshine.com
Address: 2 The Calls, West Yorkshire, England, LS2 7EB